Terms and conditions
TERMS AND CONDITIONS OF SALE
These terms and conditions of sale govern online orders and actions carried out through this website www.tbgroupsafety.com, owned by Tomás Bodero S.A.
The identifying details of the owner and party responsible for this platform are set out below:
- Tomás Bodero S.A.
- Tax ID (CIF): A09038977
- Registered address: C/ Piedra Silex s/n, P.I. Los Pedernales, 09195 Villagonzalo Pedernales, Burgos.
- E-mail: rgpd@tomasbodero.com
- Telephone: +34 947 474 226
In order to purchase the products offered on this site, it is a necessary and essential requirement that the customer reads and accepts these Terms and Conditions.
1. ACCESS TO THE CUSTOMER AREA (ONLINE ORDERS)
Access to the platform's customer area is restricted exclusively to customers of Tomás Bodero S.A. There is no registration process on the platform; Tomás Bodero S.A. will grant platform access to users authorised by the customer. Authorised users will access the platform via login using an email address and password. The customer using the online ordering platform at www.tbgroupsafety.com may choose and change their account access password at any time. TB Group accepts no responsibility for this password being shared with third parties. As a TB Group customer, you may place your orders through our online platform and view information about your account and orders via the private area.
2. PRODUCTS AND PRICES
Each model page on the platform will display all available size and colour variants; for each item, the customer will see the final price resulting from the application of their general discount on the price list and specific net price.
All prices published on this website are shown excluding tax and do not include shipping costs. Shipping costs will be shown during the order process. The breakdown of applicable taxes will be shown during the order process.
The prices of products offered on our platform www.tbgroupsafety.com are valid solely and exclusively on this website. Once the basket has been completed, the user may review and edit their order, as well as request any additional service for the units ordered: bag, blister pack, etc. The user will be informed at all times of the unit cost of these additional services (detailed in the Additional Services section of these terms) and may check the total order amount before confirming it.
3. ADDITIONAL SERVICES
During the online order process, customers may indicate whether they would like additional preparation services for the products ordered.
These may be requested via the comments field provided during the online order process.
| Item | Price |
|---|---|
| TB bag and barcode | €0.12 |
| Cardboard blister pack and barcode | €0.12 |
| Goods preparation for vending | €0.18 |
4. PRODUCT AVAILABILITY AND OUTSTANDING QUANTITIES
During the online order process, the customer will be informed of the availability of items:
- Immediate availability
- Approximate availability date**
Regardless of availability type, the customer may order any item available on the online platform.
If any order line cannot be supplied immediately* and unless expressly cancelled by the customer, it will be shipped once the goods are replenished in our warehouse.
*Additional goods may not be added to outstanding order balances that do not meet the general terms and conditions of sale.
**The estimated availability period can be checked on our online platform when adding the product to the basket. In addition, once the order has been placed, in the "items pending dispatch" section within the private customer area, the customer can check and track the expected availability dates:
5. SHIPPING POLICY AND COSTS
Shipping addresses – third-party deliveries
The customer may select a shipping address for their order from among those previously communicated to TB GROUP. In addition, during the purchase process, the customer may create a new shipping address for their order* (their own address or that of a third party to whom they wish to have the order sent directly).
*the platform does not allow new shipping addresses to be created outside mainland Spain and the Balearic Islands. To create new shipping addresses outside these locations, the customer must contact ventas@tomasbodero.com.
Selecting a shipping method
During the online order process, the user must select their shipping method:
- Collection by CUSTOMER: the customer is responsible for arranging a logistics operator to collect the goods from TB Group's warehouses. This option incurs no additional cost.
- Shipped by TB GROUP: if the order does not reach the minimum amount for free shipping, the corresponding shipping charges shown in the table below will apply.
Shipping costs
Shipping is free on orders from €250 + VAT *
* for orders shipped to Andorra, the Balearic Islands, Las Palmas, Tenerife, Ceuta, Melilla, Portugal, France and Italy, shipping is free on orders from €425 + VAT
If the order does not reach the minimum required for free shipping, the corresponding shipping charges set out in the table below will apply:
| DESTINATION | AMOUNT (excl. VAT) |
|---|---|
| Spain (mainland) | €7.30 |
| Balearic Islands | €15.50 |
| Las Palmas and Tenerife | €18 |
| Ceuta and Melilla | €30 |
| Andorra | €30 |
| Portugal | €15.50 |
Shipping and delivery times
Shipments will be carried out through the logistics operators with which TB GROUP has commercial agreements in place.
Approximate delivery times are set out below; these times may be affected by circumstances beyond TB Group's control:
| DESTINATION | ESTIMATED DELIVERY TIME |
|---|---|
| Spain (mainland) | 48–72h |
| Balearic Islands | 48–72h |
| Canary Islands | 48–72h |
| Ceuta and Melilla | 48–72h |
| Andorra | 48–72h |
| Portugal | 48–72h |
Order tracking
In their private area, by accessing the order or their delivery note history, the customer will have access to the order tracking code and a direct link to the carrier's website to check its status.
6. PAYMENT TERMS AND METHODS
By default, the payment method is bank transfer/direct debit, with a maximum term of 60 days from the invoice date. The first order must be paid in advance. "In accordance with Law 15/2010 of 29 December, which regulates commercial transactions, the payment term agreed by mutual consent may never exceed 60 calendar days." TB GROUP likewise reserves the right to withhold the supply of goods to customers who, for reasons beyond our company's control, have had their credit risk cover cancelled or reduced by the credit insurance company, and may in such cases request the precise information needed to reinstate that cover where applicable. Once the necessary steps have been taken, if efforts to recover the credit are unsuccessful, TB GROUP will duly inform the customer of the protocol to be followed in order to proceed with supplying the goods.
TB GROUP reserves the right to offer, through its online ordering platform, alternative payment methods to the default method (bank transfer/direct debit), for customers who request this or whose credit risk cover has been cancelled or reduced by the credit insurance company:
- For online orders placed via www.tbgroupsafety.com only: an additional payment method is available, payment by Visa or Mastercard bank card.
* Payments made by bank card are processed through the secure Redsys payment gateway, to ensure data confidentiality and security throughout the transaction.
7. ORDER TERMS
- On each product page, the minimum order quantity is shown for each item; the platform will not allow the user to order a lower quantity.
- Quantities ordered per item must be a multiple of the minimum order unit; the platform will not allow other quantities.
- The first order must be paid in advance
- Orders must be placed using TB GROUP's item reference codes to avoid errors. Our reference codes can be found in the current price list provided by TB GROUP and on each product page on the website.
* for orders shipped to Andorra, the Balearic Islands, the Canary Islands, Ceuta, Melilla and Portugal, the 1st order must exceed €425 + VAT
8. ORDER CANCELLATION
You can view your order details from the customer area.
It is not possible to cancel unshipped order lines through the online platform, but cancellations can be requested by emailing ventas@tomasbodero.com
9. COMPLAINTS AND ISSUES
Complaints regarding quantity, reference codes or other issues will NOT be accepted after 10 days from receipt of the goods.
The following CUSTOMER ISSUE form must be completed.
Complete the complaints form: link
10. RETURNS POLICY
- After 10 days from receipt of the goods, returns will NOT be accepted without prior authorisation. Any goods that have been handled/altered and no longer have their original packaging will not be eligible for return, nor will discontinued goods.
- In the case of clothing, returns will only be accepted for garments that retain their original packaging and labelling, unless the return is due to a quality defect. Otherwise, a charge of €0.50/garment will apply, corresponding to the handling cost incurred by our Production Department.
To request a return, the following document must be completed: Goods Return Form and send it to ventas@tomasbodero.com
This form can also be accessed from your order detail page.
If a return is accepted and, once checked at our warehouses, the item will be exchanged or refunded. Refunds for these returns will always be subject to a minimum charge of 10% for internal handling and processing costs. Return shipping costs will always be carriage paid.
11. ONLINE PURCHASE PROCESS
The steps to complete an order online are described below:
- Login
Access the Customer Area and enter your username and password - Add products to the basket:
You can find products by browsing product categories or using the advanced search tool. On the model page, select the desired quantity* for each available size and colour of that model in the item table, in order to add them to the basket.
- *a minimum order quantity is set for each product; only this minimum quantity, or multiples of it, can be ordered.
- Example: for an item with a minimum quantity of 10 units, only 10, 20, 30, 40, etc. may be ordered.
- As an alternative to this process, products can be added to the basket by importing the .csv file available via the IMPORT ORDER link.
- Once the basket is complete, proceed to the 3-step checkout process:
- Order summary: Review the order, add additional services and confirm.
- Shipping: Select the shipping address or create a new shipping address, and request delivery with a valued delivery note.
- Select an available payment method and complete the order.
Once your order is complete, it will be sent to TB GROUP for review and approval and will become available to view in your customer area. You will also receive a confirmation email.
12. WARRANTY
The warranty does not cover damage caused by improper use. The warranty terms relate to manufacturing and performance defects under normal conditions of use, and will only apply if the equipment has been used correctly. This includes:
- In accordance with the technical specifications indicated for each product.
- Under environmental conditions consistent with the specifications indicated.
- For the specific function for which it was designed at the factory.